Terms & Information

All the rugs are manually tufted from thick wool threads and require 5 working days to be produced from scratch. Custom projects can be produced, please contact the customer support. 

After the carpet is finished it's handled to the post office for the delivery.

Free international shipping is offered with each order.

Tracking information is added to the transaction once the parcel is shipped.

The normal estimated delivery time is between 2 and 3 weeks. Delays may happen from various reasons like: flight reductions, bad whether conditions, customs processing etc.

Buyers are responsible for paying any import taxes and fees that are applied in their country. 

All sales are final and returns are not accepted.

Full refunds are applied only if an error was made on the shop's side.